Claims Helpline Numbers

We recommend that you refer to your policy documents for the specific helpline number applicable to your policy to report a claim. Alternatively, you can use the helpline number on our list below.

Active Auto Solutions (AAS) Motor Uninsured Loss & Recovery , Legal Expenses
cover
01522 846 186
AIG Motor Fleet Claims 0844 477 6544
AIUA All Claims excluding Glass Helpline 0344 346 0411 option 1.
(01937 838 050 out of hours)
  GLASS claims 0800 919700 (Autoglass)
0800 622 122 (National WS)
0800 363 636 (Autoglass)
Allianz Fleet claims 0330 102 1998
  GLASS claims 0844 875 2490 (Autoglass)
  MotorTrade claims 0344 412 9996
Anjuna Motor claims - policies bought via Bollington's - claims handled by
Action365
0333 400 0611
AVIVA Commercial
Motor/Commercial Motor/Fleet/Taxi claims
0800 246 876
  GLASS claims 0345 030 6925 option 2
(Autoglass)
  MotorTrade claims 0800 0466 229
  Personal Motor claims 0800 678 999
AXA Commercial Vehicle/Fleet
claims
0345 900 4185
  GLASS claims 0800 269 661 option 1
  MotorTrade claims 0370 900 1753
Azur Underwriting All claims contact Helpline 0203 319 8999 (24/7)
Bluefin Underwriting Motor - AXA HVI product 0345 900 4185
Carraig - via THB Group Motor claims 0161 494 3407
Catlin Motor claims - claims
handled by Cunningham Lindsey
0800 066 5364
Century Underwruiting Motor claims 0330 041 5074 (24/7)
Citynet Motor claims 0207 488 7978
Non-urgent notifications to claims@citynet.eu.com
Collingwood Motor claims 0345 370 0008 for TAXI
claims.   0345 470 0012 for CV/Haulage.
IMPORTANT NOTE: After any accident or incident telephone our 24 hour claims helpline as quickly as possible.
This is regardless of whether you wish to make a claim under the policy
Delay in notifying us of an incident may increase claim costs, which you will become liable to pay
It may also invalidate your right to claim. Quote your policy number and give all the information about the incident
Covea Motor claims 0330 024 2230
  MotorTrade claims 0330 024 2266
Direct Commercial Ltd Motor claims 01245 678 345
DASDrive Legal Uninsured Loss Recovery & Legal Expenses claims 0800 783 6066 / overseas
02920 854 069. (See wording for all Legal/Advice helplines)
ECLIPSE - via THB Group Motor claims 01245 396 291
  GLASS claims 01245 396 214 (Cars/Vans)
Equity Red Star Car/Van claims 0330 123 5992
  Commercial Veh/Fleet/Taxi
claims
0330 123 5991
  GLASS claims 0345 602 3378 (National
Windscreen)
Home & Legacy Motor Insurance claims 0345 077 0810
Jackson Lee Underwriting GAP claims 0330 111 3093
  Excess Protect claims - claims handled by ClaimEz 0203 503 0500
KGM - via THB Group Motor claims 0333 555 5909 including glass
24/7
Liberty - via THB Group Motor claims - claims
handled by CAA
0845 505 1600
LV= GLASS claims 0800 032 9075
  MotorTrade claims 0800 032 1168
  Truck & Fleet claims 0800 028 9655
LV Highway Motor claims 0800 028 9655
MS Amlin Motor claims 01245 396 655
  GLASS claims 01245 39 62 60 Cars/Vans
01245 39 62 50
Coaches/buses
Markerstudy Motor claims 0344 705 8183 (24/7/365)
NIG Commercial Motor: Van, Fleet & MotorTrade claims 0345 300 4644
  GLASS claims 0800 36 36 36 (Autoglass)
One Commercial Motor claims - claims handled by Davies Group 0344 856 0859
PolicyFast Motor Fleet Claims Allianz Fleet 0800 587 5858
  Motor Fleet Claims AVIVA Fleet 0800 246 876
  Truck claims AVIVA Truck 0800 0159 570
(When reporting please quote the following Scheme reference RKK781755 and give the registration number of the vehicle)
  Motor Fleet Claims AXA Fleet 0870 900 0860
(Glass 0800 269 661)
  Truck claims AXA Truck 0345 9004185
(When reporting please quote the following Scheme reference RKK781755 and give the registration number of the vehicle)
  Motor Fleet Claims Brit Fleet 0800 328 9076
  Motor Fleet Claims Catlin Fleet 0800 066 5364
  Truck claims KGM Fleet 0844 412 6412
  Motor Fleet Claims LV= Fleet 0845 337 2671
(Glass 0800 678 1010)
  Truck claims LV= Truck 0800 028 9655
(When reporting please quote the following Scheme reference RKK781755 and give the registration number of the vehicle)
  Truck claims RSA Truck 0845 300 4006
(When reporting please quote the following Scheme reference RKK781755 and give the registration number of the vehicle)
  Motor Fleet Claims Summit Fleet 0800 587 5858
(Glass 01245 396 655)
PolicyFast Caravan AmTrust 0115 934 9818
  Caravan Ptarmigan 0207 839 9818 (9-
5pm) 0207 621 6777 (out of hours)
  Caravan UK General 0333 400 9986
PolicyPlan - Gefion All motor 0345 319 999 - YOU MUST REPORT ANY INCIDENT LIKELY TO GIVE RISE TO A CLAIM WITHIN 48 HOURS FROM THE TIME OF THE INCIDENT.
IF THIS CONDITION IS NOT MET AND IN THE EVENT THAT THE
INCIDENT LEADS TO A CLAIM, YOUR TOTAL EXCESS FOR THE
CLAIM WILL INCREASE BY
£500.
QBE - via THB Group Motor claims 0808 100 8181
R & Q (Malta) - via Blagrove Underwriting Motor claims 03443 221 582
RoadHalo   0330 024 1727 quoting
RoadHalo
RSA Commercial Motor claims 0330 100 0565
  Commercial Motor - GLASS
claims
0800 783 4695 (Autoglass)
Rural Insurance Buiness Motor & Farm Motor claims 01423 879 027 (9-5pm)
0208 150 5265 (outside of 9- 5pm)
South Essex Insurance Brokers Motor claims 0345 873 4901 (24hr)
THB Group Various Motor products & contact no's http://www.thbgroup.com/ motor-fleet-claims-contact-
information
THB GROUP - RAC Legal Services Uninsured Loss Recovery
claims
0330 159 0432
Tansar (Prestige Underwriting)   08000 28 28 42 UK 24/7
+44 (0) 28 90 355 342 if
calling from abroad
Tansar BREAKDOWN (Prestige Underwriting) BREAKDOWN 0330 123 0652 or 01245 408
490
Towergate Commercial Vehicle/Motor
claims
0344 346 1418 (8.30-6pm)
  Touring Caravan claims 0344 346 0427 /
touring@towergate.co.uk
Travelers GLASS claims 0800 622 122 (National
Windcsreens)
  Motor claims 0800 587 8388 option 2, then
option 3
Unicorn - via THB Group Motor claims 0333 700 8029 - Gallagher
Bassett handling agent
Zenith Marque GLASS claims 0800 587 0808 (Auto
Windscreens)
  Motor claims 0800 072 2050 (24/7, 365
days)                            00 44
1252 820 161 Outside the UK
(24/7, 365 days)
Zurich Motor claims 0800 302 9055
Accelerate Underwriting policies All products See website for contact details; select product type & contact info pops up - http://accelerate- underwriting.com/claim/
Ageas Property Owners claims 0345 122 3283
  Tradesman & Professionals Package claims 0345 122 3283 & 0345 122 8930 for Legal
Expenses (refer to wording for Legal & Business helpline service numbrers)
AIUA All Claims excluding Glass Helpline 0344 346 0411 option 1 (01937 838 050 out of
hours)
Allianz Casulaty and PA & Travel claims 0344 893 9500
  Commercial Property/Property Owners
claims
0344 412 9988
  D&O and PI claims 01483 218 782
  Household claims 0345 073 1114    ~ Lawphone 0370 241 4140 ~
Glass replacement 0800 474747
  Liability claims 0344 893 9500
  MotorTrade claims 0344 412 9996
AVIVA Commercial Property claims 0345 030 7761
  Engineering claims Report by Broker only; CF required;
engineering.claims@aviva.com 
  MotorTrade claims 0800 0466 229
AXA Commercial Property claims 0345 600 2716 option 2
  Liability claims 0345 900 4185
  MotorTrade claims 0370 900 1753
  Tradesman claims 0345 600 2716
Azur Underwriting All products 0203 319 8999 (24/7)
Barbican Cargo, Marine, Freight claims 0203 859 9199 contact@ec3marine.com  
  Property claims 0333 010 4839 (0800 206 1466 out of hours)
Cavendish Munro - HCC International Ins Co PI claims 0207 702 4700 - Report by Broker only;
mail@tmhcc.com
CFC Underwriting All claims other than "Data Breach" Report by Broker only;
newclaims@cfcunderwriting.com 
  Cyber claims : Data Breach 24/7 Hotline 0800 975 3034
China Taiping All products Report by Broker only; CF & estimate's required
Chubb Liability claims uk.claims@chubb.com 
  Personal Accident & Travel claims 01243 621 250 / uk.claims@chubb.com
City of London Underwriting - Munich RE HSB Engineering claims Report by Broker only; new.loss@hsbell.com 
C N A Marine/Cargo claims 0207 648 2627
David Oliver Associates Underwriting policies - (China
Taiping)
All products Report by Broker only; 01371 878544 (9-
5pm)claims@doainsurance.co.uk
Evolution Underwriting - claims handled by Broadspire by Crawford and Company All products 03333 201 560 / Emergency 01709 535 765 /
Glazing 01204 877 177
/evolution@gabrobins.co.uk
Hiscox PI claims 0845 213 8899
  Legal Advice Line 24/7 0800 840 2269
Home & Legacy Home Insurance claims 0344 893 8370
  Landlord Insurance claims 0344 893 8370
  Travel claims 0208 603 9958
iprism Commercial claims 0333 005 1616
Jackson Lee Underwriting GAP claims 0330 111 3093
  Excess Protect claims - handled by
ClaimEz
0203 503 0500
LeisureInsure All products 01993 700 761 option 3
Lorega Commercial - Loss Recovery Report by broker preferred: 0207 767 3070
  Cyber Recovery Emergency 0207 767 3075
LV= MotorTrade claims 0800 032 1168
  Property Owners claims 0800 032 1170
Markel PI claims 0800 640 660 (8.30-5.30)
NIG MotorTrade claims 0345 300 4644
  Commercial Property  & Liability claims 0345 300 4649 or 0345 300 4651  (9-5)
Call 01732 520270 out of hours
NMU Contract Works claims 0161 236 3380
One Commercial All products 0344 856 0859
PEN Underwriting Household claims 0345 072 9959
  Property claims 01420 471991
  Excess Liability claims: via QBE 0207 105 4000
PolicyPlan TransitPlus 0800 232 1910
Plum Underwriting Household claims 0345 313 1914
24/7 Emergency 0333 000 7814
ProAktive - AVIVA Selfbuild claims 0800 015 1498
QBE Casualty Claims 0207 105 4000 /
UKadminNewClaims@uk.qbe.com 
  Commercial Combined claims 08000 853 184 /
qbeukpropertyclaims@uk.qbe.com
  Office/Surgery package claims 0800 328 9640
RoadHalo   0330 024 1727 quoting RoadHalo
RSA ClearChoice Household claims 0330 102 4010
  Engineering; Computer policy claims 0330 102 4026 /
engineering.claims@uk.rsagroup.com   
  Homeworkers policy claims 0345 300 4006
  Marine/Cargo claims 0161 235 3838 (9-5pm)
0161 235 3902 (out of hours)
Rural Insurance Combined Insurance claims 01937 838 050 (9-5pm)
0208 150 5265 (outside of 9-5)
Self Assured Underwriting Ltd All products http://www.saua.co.uk/claims.asp
South Essex Insurance Brokers Equine claims 0345 873 4922
  General claims 0345 450 5422
SunWorld Travel claims All claims 0345 850 5193                                   Legal
Expenses  01737 815084
Emergency & Medical 02920 474 145
Tansar (Prestige Underwriting) All products 08000 28 28 42 UK 24/7
+44 (0) 28 90 355 342 if calling from abroad
Towergate Commercial Underwriting Claims Department; Property & Liability claims 0344 892 0967
  Touring Caravan claims 0344 346 0427 / touring@towergate.co.uk
Travelers Liability claims 0800 587 8388 option 2, then option 2
  Property claims 0800 587 8388 option 2, then option 1
Zurich Engineering claims 0800 432 0136
  Household claims 0800 923 4200
  Risk Management Advice 0800 302 9052
  Tax & Legal & Health/Medical advice
helpline
0344 893 9022